Explore blogs written by Founder and CEO, Matt Egol

Introducing JourneySpark!

I’m excited to take the next step in my own journey to help clients create more value from their investments in CX

Know Thyself

To amplify value along your customer journey and become more customer-driven, take a fresh look at your company’s own journey

Book Club

I often get asked which business books I’d recommend. Rather than just share a list, I’m excited to start a virtual book club. Please join the conversation about this starter set of books and share your thoughts on your own favorites

Art and Science

As business leaders embrace AI to drive innovative new experiences, they should strive to sustain the right balance between art and science, fusing human-centered design with data analytics

Building a Movement

Turn your journey's spark into a sustained movement that energizes your leaders, managers, and frontline employees

Disrupting the operating model for emerging companies

House of the Customer author Greg Kihlström and JourneySpark Consulting's Matt Egol write about how taking a more flexible approach to talent can create new opportunities for your company

Where are you focused as a CX leader?

Clients focus on one or more of these CX problem statements to accelerate value. Which of them are you prioritizing?