The CX & Culture Connection Podcast
Episode 1: Greg Stuart, CEO of MMA Global, joins Matt to discuss the best approaches to tackling CX initiatives
Episode 1: Greg Stuart, CEO of MMA Global, joins Matt to discuss the best approaches to tackling CX initiatives
Episode 2: Mike Mangione, Global Head of Delivery and Brand at W.L. Gore, joins Matt to discuss improving customer journeys across the B2B + B2C landscape
Episode 2: Mike Mangione, Global Head of Delivery and Brand at W.L. Gore, joins Matt to discuss improving customer journeys across the B2B + B2C landscape
Episode 3: Sid Banerjee, Chief XM Strategy Officer at Qualtrics, joins Matt for a discussion about applying AI to create more robust CX insights
Episode 3: Sid Banerjee, Chief XM Strategy Officer at Qualtrics, joins Matt for a discussion about applying AI to create more robust CX insights
Episode 4: Rony Vexelman, VP of Marketing at Optimove, joins Matt for a discussion about propensity and the movable middle
Episode 4: Rony Vexelman, VP of Marketing at Optimove, joins Matt for a discussion about propensity and the movable middle
Episode 5: Lou Carbone, CEO of Experience Engineering, joins Matt for a discussion about leveraging clue consciousness to create a better customer journey
Episode 5: Lou Carbone, CEO of Experience Engineering, joins Matt for a discussion about leveraging clue consciousness to create a better customer journey
Episode 6: Vin Varma, Chief Experience Officer of Oak Street Health, joins Matt for a discussion about driving better business outcomes by focusing on the experience
Episode 6: Vin Varma, Chief Experience Officer of Oak Street Health, joins Matt for a discussion about driving better business outcomes by focusing on the experience
Episode 7: Chris Taylor, Founder & CEO of Actionable, joins Matt for a discussion about the impact of commitments on the employee experience
Episode 7: Chris Taylor, Founder & CEO of Actionable, joins Matt for a discussion about the impact of commitments on the employee experience
Episode 8: Farzad Aref, Founder of Farlinium, joins Matt for a discussion about how AI can improve your organization
Episode 8: Farzad Aref, Founder of Farlinium, joins Matt for a discussion about how AI can improve your organization
Episode 9: Amaresh Tripathy, Managing Partner at AuxoAI, joins Matt for a discussion about how AI can help your organization create a better customer experiences
Episode 9: Amaresh Tripathy, Managing Partner at AuxoAI, joins Matt for a discussion about how AI can help your organization create a better customer experiences
Episode 10: Greg Kihlström, Principal of GK5A and host of the Agile Brand Podcast, joins Matt for a discussion about what it means to be agile in experience management
Episode 10: Greg Kihlström, Principal of GK5A and host of the Agile Brand Podcast, joins Matt for a discussion about what it means to be agile in experience management
Episode 11: Alec Hanson, CMO of LoanDepot, joins Matt for a discussion about how he created a competitive, yet human culture in his organization
Episode 11: Alec Hanson, CMO of LoanDepot, joins Matt for a discussion about how he created a competitive, yet human culture in his organization
Episode 12: Adam Temple, CTO of Bixly, joins Matt to talk about AI and the cornerstone skills you need to improve your CX
Episode 12: Adam Temple, CTO of Bixly, joins Matt to talk about AI and the cornerstone skills you need to improve your CX
Episode 13: Norman Wolfe, Founder of Quantum Leaders, joins Matt to discuss the "Living Organization" and its importance in driving successful CX practices
Episode 13: Norman Wolfe, Founder of Quantum Leaders, joins Matt to discuss the "Living Organization" and its importance in driving successful CX practices
Episode 14: Kirk Hanson, Founder of CXL Marketing, joins Matt to discuss how you can build a pragmatic approach to gathering and leveraging data across all your CX touchpoints
Episode 14: Kirk Hanson, Founder of CXL Marketing, joins Matt to discuss how you can build a pragmatic approach to gathering and leveraging data across all your CX touchpoints
Episode 15: Jim Cuene, CEO and Co-Founder of Fahren, joins Matt to discuss how marketers can catalyze shifts in culture and change management
Episode 15: Jim Cuene, CEO and Co-Founder of Fahren, joins Matt to discuss how marketers can catalyze shifts in culture and change management
Episode 16: The University of Houston's Michael Pettiette joins Matt to discuss personas, environments, reflections, and CX capabilities that you can leverage to aid your business
Episode 16: The University of Houston's Michael Pettiette joins Matt to discuss personas, environments, reflections, and CX capabilities that you can leverage to aid your business
Episode 17: Chris Frank and Oded Netzer, authors of Decisions Over Decimals, join Matt to share powerful tools you can use for hiring and improving your organization's culture
Episode 17: Chris Frank and Oded Netzer, authors of Decisions Over Decimals, join Matt to share powerful tools you can use for hiring and improving your organization's culture
Episode 18: Joel Rubinson of Rubinson Partners joins Matt to explore the movable middle, segmentation, and personas
Episode 18: Joel Rubinson of Rubinson Partners joins Matt to explore the movable middle, segmentation, and personas
Episode 19: Rex Briggs, Chief AI Officer of Claritas, joins Matt to talk about capturing market share through the use of agile strategies, data-driven decisions, a culture that embraces disruptive innovation
Episode 19: Rex Briggs, Chief AI Officer of Claritas, joins Matt to talk about capturing market share through the use of agile strategies, data-driven decisions, a culture that embraces disruptive innovation
Episode 20: Guest CX expert Michelle Martinez joins Matt to talk about how focusing on her company's culture enabled her to innovate and scale CX for clients
Episode 21: Rob Krugman, CDO of Broadridge Financial Solutions, joins Matt for a discussion about fintech innovations impacting CX
Episode 21: Rob Krugman, CDO of Broadridge Financial Solutions, joins Matt for a discussion about fintech innovations impacting CX
Episode 22: Tara Brady, Director of CX at Provident Bank, joins Matt for a discussion about how you can align your CX strategy with your organizational values and goals
Episode 22: Tara Brady, Director of CX at Provident Bank, joins Matt for a discussion about how you can align your CX strategy with your organizational values and goals
Episode 23: Ken Coyne, Head of CX at OpsTalent, joins Matt to reveal how you can use EX to fuel exceptional customer experiences
Episode 23: Ken Coyne, Head of CX at OpsTalent, joins Matt to reveal how you can use EX to fuel exceptional customer experiences
Episode 24: Greg Burd, XM Discover Lead at Qualtrics, joins Matt to discuss the connection between employee experience and how fostering a positive company culture can be the glue for exceptional CX
Episode 24: Greg Burd, XM Discover Lead at Qualtrics, joins Matt to discuss the connection between employee experience and how fostering a positive company culture can be the glue for exceptional CX
Episode 25: Sean Albertson, author and Founder & CEO of CX4Rocks, joins Matt to break down his powerful CX4Rocks framework
Episode 25: Sean Albertson, author and Founder & CEO of CX4Rocks, joins Matt to break down his powerful CX4Rocks framework
Episode 26: Ken Demma, Professor of Consumer Behavior at Babson College, joins Matt share his insights about ongoing shifts in consumer behavior and advances in customer analytics
Episode 26: Ken Demma, Professor of Consumer Behavior at Babson College, joins Matt share his insights about ongoing shifts in consumer behavior and advances in customer analytics
Episode 27: Mary Ellen Grom, Executive Director of CX at AFL, joins Matt to break down how her organization's approach to CX is changing the game by breaking down silos and merging CX with business metrics
Episode 27: Mary Ellen Grom, Executive Director of CX at AFL, joins Matt to break down how her organization's approach to CX is changing the game by breaking down silos and merging CX with business metrics