AI & CX
Explore this series that investigates topics sitting at the intersection of CX and AIÂ
The AI chatbot revolution is upon us, and with it comes the ability to synthesize information and get up new learning curves like never before
In this blog co-written with Farlinium Senior Advisor Lorraine Schumacher, we take a deep dive into ChatGPT's answer to how AI will change the game for value creation from investments in CX
This week, we're digging into ChatGPT's thoughts on best practices for integrating AI into your company's CX strategy, along with its potential impacts
The opportunities for artificial intelligence to benefit the customer experience
The challenges to overcome when artificial intelligence is incorporated into CX
How to meaningfully integrate artificial intelligence with your CX
Cowritten with Farlinium's Farzad Aref, this blog explores how your company can stay ahead of the CX innovation curve while remaining true to the core CX principles of empathy and customer-centricity
Farlinium's Farzad Aref and Matt Egol explore how AI can optimize human to human interactions
This blog explores how building stakeholder trust with AI plays an integral role in its ability to create value
An exploration of the opportunities and best practices for designing natural, intuitive AI-powered interactions
A blog about taking AI beyond its applications in call centers
A blog about how AI can be used to get beyond traditional survey-based approaches
A blog on the importance of allowing employees to engage with AI when leveraging it to build a more customer-driven culture
The final blog in the AI & CX series explores leveraging emotional data to prioritize the CX initiatives most able to enhance the journey's peaks