Videos
Check out our videos recorded with members of our partner network, which focus on key topics to accelerate value from your investments in experience management
It’s often said that culture eats strategy for breakfast. Paying attention to culture is key to harnessing the full potential of AI to improve your customer experience and drive business value. In this webinar, Matt is joined by Kirk Hanson of CXL and John Davidson of Optimove to explore the connection between culture and AI, and learn what you can do to set your business up for long-term success.
Lou Carbone and Matt Egol discuss how companies can Reimagine Insights as they evolve from Industrial Age experience management practices to become a truly Adaptive Enterprise
Greg Kihlström and Matt Egol discuss AI's impact on the future of CX
Listen to Matt's appearance on Greg Kihlström's The Agile Brand podcast
Farzad Aref and Matt Egol talk about creating continuous improvement cycles that leverage insights to drive ROI for your CX