Are your strategy, brand promise, and culture aligned?
JourneySpark Consulting provides a comprehensive suite of educational programs, employee training, business management consulting, and executive coaching. All of these offerings are delivered through our CX & Culture Connection™ family of services.
Mastermind Groups
A CX & Culture Connection™ Educational & Coaching Program
Even the strongest CX leaders need space to reflect, recharge, and realign. As part of our CX & Culture Connection™ educational and coaching services, our mastermind groups bring together experience-driven leaders to gain traction faster—through insight, support, and shared momentum.
Our mastermind groups blend three high-impact elements:
Peer Learning – Connect with a curated group of CX leaders facing similar challenges and opportunities
Executive Coaching – Get tailored 1:1 guidance to sharpen focus and overcome friction points
CX + Culture Alignment – Use our frameworks and tools to accelerate traction between strategy, culture, and customer outcomes
Customer-Driven Leader Assessment
A CX & Culture Connection™ Business Management Consulting Service
A rapid diagnostic deployed across a cross-section of senior leaders that assesses leadership orientation (customer avoidant, tolerant, centric, or driven) alongside where leaders are directing energy across Better, Faster, and Cheaper priorities. Through this diagnostic tool, coupled with targeted interviews and workshops, we clarify your leadership alignment, value focus, and readiness to lead the change ahead.
Culture Alignment Assessment
A CX & Culture Connection™ Business Management Consulting Service
Our Cultural Alignment diagnostic tool complements the Customer-Driven Leadership Assessment to dive deeper into whether your culture is aligned to your CX strategy for Better, Faster, and Cheaper. Using a combination of diagnostics, interviews, and workshops, we help you validate whether your brand promise resonates with your customers and help prioritize the behaviors needed to drive change.
Habit Builder
A CX & Culture Connection™ Training Program
Once you identify emotions you want and behaviors that evoke them, you can systematically drive adoptions of those habits among your employees through the right system of change.
For a free demo, please email matt@journeysparkconsulting.com
Online Courses
CX & Culture Connection™ Educational Programs
Transform your CX strategy with our self-paced online classes, created in collaboration with CXPA. Delivered as a core offering of our CX & Culture Connection™ educational services, this course helps you master data-driven persona creation and cultivate a culture of experimentation.
We help companies of all sizes accelerate growth and value
For start-ups
Our team understands the unique needs of start-ups. With limited resources and high pressure to show results and quick growth, you need to be making the right investments that will give you the right returns. Let us help you maximize those investments and build the foundations that will attract investors, create loyalty, and grow a self-sustaining customer-centric culture within your business.
For established organizations
Do you feel like your company has hit a plateau? You've been in business over 10 years, you have solid revenue, you've found product-market fit, but you have the feeling that you could be connecting with your customers on a deeper level, you're just not sure how? We have the tools and experience to move your customer experience and company culture from good to better to best with proven results from satisfied clients.
For larger enterprises
With over 25 years of experience working with Fortune 1000 companies, we are ready to help you sustain and reinvigorate your growth and drive faster value realization from your investments in CX. We can help you build a self-funding growth flywheel, where savings – from applying AI, building a culture of experimentation, and attacking your cost of quality - help fund your CX capabilities that drive top-line benefits for new customer acquisition, retention, and loyalty.
Click here to learn more about artwork featured on this page, called Emotion Motion 2