Guiding you on your journey
"It is good to have an end to journey toward, but it is the journey that matters in the end."
-Ursula K. LeGuin
JourneySpark Consulting is more than just a name: it's a layered metaphor that addresses three distinct journeys that you can focus on to spark ideas and turn them into action. Focusing on each of these three journeys reinforces your impact on the others; this gets your growth flywheel spinning faster. Through a range of custom services tailored to your needs, no matter the size or stage of your business, we can help you tackle each of the three journeys below.
The Customer Journey
The first layer of the journey metaphor is your customer’s journey. Focused on creating an exciting CX vision, you can use an Experience Collage™ to see how the pieces fit together for your customer experience and create deeper meaning, encourage sharing, and build community around your brand. Merging data-driven insights with human-centered design, we can build actionable personas and chart your customer journeys so that you can go beyond solving pain points, and create lasting impressions and deeper connections.
Your Company’s Journey
The second journey is the one that your company itself is on. Our interactive workshops will help you discover opportunities, build alignment around a CX vision, and understand your current capabilities. Available remotely or in-person, our experienced facilitators are experts in bringing the best out of your team and unlocking your untapped CX and culture potential.
Your Employees’ Learning Journey
The third is the learning journey that your individual employees are on. By paying attention to this third journey, you will engage them more effectively in your company’s overall journey, upskilling and empowering your employees to share their ideas on how to improve your CX while reinforcing their motivation and commitment to change to realize your CX vision. We have a robust training program which can be tailored to the needs of your organization.