Are your strategy, brand promise, and culture aligned?
JourneySpark Consulting provides a comprehensive suite of educational programs, employee training, business management consulting, and executive coaching. All of these offerings are delivered through our CX & Culture Connection™ family of services.
Mastermind Groups: A CX & Culture Connection™ Educational & Coaching Program
Even the strongest CX leaders need space to reflect, recharge, and realign. As part of our CX & Culture Connection™ educational and coaching services, our mastermind groups bring together experience-driven leaders to gain traction faster—through insight, support, and shared momentum.
Our mastermind groups blend three high-impact elements:
Peer Learning – Connect with a curated group of CX leaders facing similar challenges and opportunities
Executive Coaching – Get tailored 1:1 guidance to sharpen focus and overcome friction points
CX + Culture Alignment – Use our frameworks and tools to accelerate traction between strategy, culture, and customer outcomes
Value Accelerator: A CX & Culture Connection™ Business Management Consulting Service
Making the right strategic choices – whether to focus on Better, Faster, or Cheaper – requires more than intuition. Delivered through our CX & Culture Connection™ consulting and advisory services, our Value Accelerator provides a balanced approach across three complementary areas.
Strategy – Align leadership on priorities and innovation opportunities
Cultural Alignment – Ensure your company culture supports business goals
Voice of the Customer – Validate whether your brand promise is resonating
Habit Builder: A CX & Culture Connection™ Training Program
Once you identify emotions you want and behaviors that evoke them, you can systematically drive adoptions of those habits among your employees through the right system of change.
For a free demo, please email matt@journeysparkconsulting.com
Online Courses: CX & Culture Connection™ Educational Programs
Transform your CX strategy with our self-paced online classes, created in collaboration with CXPA. Delivered as a core offering of our CX & Culture Connection™ educational services, this course helps you master data-driven persona creation and cultivate a culture of experimentation.
The Experience Collage™ Canvas
Like the art of collage, experiences are actively created and include many interconnected layers. The moments that matter for your customers, including all the peaks and valleys on their journey, are pieces in your Experience Collage™ Canvas. By clustering them together, you can interpret more meaning about them. You can then turn these insights into action, adding more pieces to help you design a better, more robust customer experience.
For a free demo, please email matt@journeysparkconsulting.com
This current copy is our biggest USPTO risk because "Experience Collage™" is being used entirely as a noun/tool (a canvas) rather than a service. We have two options for how to handle this section moving forward:
Option A (Keep the Trademark & Fix the Copy): We pivot the header to "Experience Collage™ Consulting & Advisory Services" and tweak the body copy so the trademark modifies the word "framework" instead of "canvas." This keeps it under our consulting umbrella and satisfies the USPTO.
Option B (Drop the Trademark): If we decide this is just a "stub offering" and too much of a hassle to validate, we can drop the trademark application for it entirely. We will still own the copyright on the actual canvas and documents (so no one can copy/paste our materials), but we won't legally own the name itself.
We help companies of all sizes accelerate growth and value
For start-ups
Our team understands the unique needs of start-ups. With limited resources and high pressure to show results and quick growth, you need to be making the right investments that will give you the right returns. Let us help you maximize those investments and build the foundations that will attract investors, create loyalty, and grow a self-sustaining customer-centric culture within your business.
For established organizations
Do you feel like your company has hit a plateau? You've been in business over 10 years, you have solid revenue, you've found product-market fit, but you have the feeling that you could be connecting with your customers on a deeper level, you're just not sure how? We have the tools and experience to move your customer experience and company culture from good to better to best with proven results from satisfied clients.
For larger enterprises
With over 25 years of experience working with Fortune 1000 companies, we are ready to help you sustain and reinvigorate your growth and drive faster value realization from your investments in CX. We can help you build a self-funding growth flywheel, where savings – from applying AI, building a culture of experimentation, and attacking your cost of quality - help fund your CX capabilities that drive top-line benefits for new customer acquisition, retention, and loyalty.
Click here to learn more about artwork featured on this page, called Emotion Motion 2