Mastermind Groups: A CX & Culture Connection™ Educational & Coaching Program

What’s possible when you collaborate with other CX and culture leaders committed to sparking change?

Our mastermind groups are designed for CX and culture leaders to share perspectives and amplify their collective impact through a shared journey

1) Experience as a Winning Strategy

  • Example topics: connecting CX + brand, modernizing insights, reinforcing a culture of experimentation, “beyond the product” experiences

  • Foster collaboration by CX leaders with Marketing, Strategy, Product, Sales, Service, and Analytics

  • Hosted together with Randall Rothenberg, former CEO of the IAB

2) Amplify Your CX and EX Together

  • Example topics: prioritizing the human-centric behaviors to focus on for driving habit adoption based on your mission, vision, purpose, and values

  • Foster collaboration by CX leaders with HR, Sales, Service, and Learning & Development

  • Hosted together with Tamar Cohen, founder of HaloEffect

Member Benefits

  • Monthly 90-min virtual sessions featuring a CX/culture theme, real-world case studies, and peer exchange

  • Monthly 1:1 coaching — join solo or bring others from your team

  • Quarterly Innovation Spark workshops to explore bold new CX and culture ideas

FAQs

  • Most peer groups focus only on CX tactics or customer insight. This group sits at the powerful intersection of CX strategy and organizational culture—and provides tools + coaching to back it up.

  • The CX & Culture Connection™ mastermind groups are built for CX leaders and their teams who are looking to accelerate progress by aligning strategy, culture, and customer experience. If you're driving change—and want peer support while doing it—this is for you.

  • Each group includes up to 30 CX leaders, ensuring rich conversation without losing intimacy. With up to 4 participants per organization, you can bring cross-functional teammates to align CX and culture from within.

  • We operate on a rolling basis, with curated onboarding for each new member. That said, we maintain small, committed groups to protect the depth of conversation and cohesion within our groups.

  • No problem! We record the sessions to share back minutes and also share the Miro boards from each session back as part of the summary recap.

Interested in our CX & Culture Connection™ mastermind coaching programs? Apply using the form below!

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