What’s possible when you collaborate with other CX and culture leaders committed to sparking change?
CX & Culture Connection™ Mastermind Groups
Our mastermind groups are designed for CX and culture leaders to share perspectives and amplify their collective impact through a shared journey
1) Experience as a Winning Marketing Strategy
Example topics: connecting CX + brand, modernizing insights, reinforcing a culture of experimentation, “beyond the product” experiences
Foster collaboration by CX leaders with Marketing, Strategy, Product, Sales, Service, and Analytics
2) Amplify Your CX and EX Together
Example topics: prioritizing the right behaviors to focus on for driving habit adoption via your tailored system of change
Foster collaboration by CX leaders with HR, Sales, Service, and Learning & Development
3) Creating a Self-Funding Growth Flywheel
Example topics: building your CX roadmap to drive value, using savings in research and testing, vendor rationalization, and cost of quality to invest in capabilities that drive growth
Foster collaboration by CX leaders with Marketing, Product, IT, Sales, Service, Operations, and Analytics
4) Experience Activism
Example topics: connecting CX and cultural behaviors more closely with your mission, vision, purpose, and values
Foster collaboration by CX leaders with Strategy, Marketing, HR, Sales, Service, Operations, and Learning & Development
Member Benefits
Monthly 90-min virtual sessions featuring a CX/culture theme, real-world case studies, and peer exchange
Monthly 1:1 coaching — join solo or bring others from your team
Full access to the CX & Culture Connection™ Value Accelerator (Strategy, Cultural Fit, and VOC alignment tools)
Quarterly Innovation Spark workshops to explore bold new CX and culture ideas
FAQs
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Most peer groups focus only on CX tactics or customer insight. This group sits at the powerful intersection of CX strategy and organizational culture—and provides tools + coaching to back it up.
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The CX & Culture Connection™ mastermind groups are built for CX leaders and their teams who are looking to accelerate progress by aligning strategy, culture, and customer experience. If you're driving change—and want peer support while doing it—this is for you.
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Each group includes up to 30 CX leaders, ensuring rich conversation without losing intimacy. With up to 4 participants per organization, you can bring cross-functional teammates to align CX and culture from within.
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We operate on a rolling basis, with curated onboarding for each new member. That said, we maintain small, committed groups to protect the depth of conversation and cohesion within our groups
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No problem. While we don’t record sessions to protect candid discussion, we’ll share a curated summary of key insights and takeaways from each session with all members—so you can stay in the loop even if you can’t attend.
Interested in the CX & Culture Connection™ mastermind groups? Apply using the form below!
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