Unleash the potential of the CX and Culture Connection in your organization
"I absolutely believe that people, unless coached, never reach their maximum potential."
-Bob Nardelli
With over 25 years of experience working with Fortune 1000 companies, we are ready to help you solve your toughest CX challenges with a personalized approach. Our unique combination of shopper marketing expertise, AI-driven customer listening, and a human-centered approach means we can deliver custom solutions that bring higher impact and bigger ROI fueled by deeper customer loyalty and stronger brand purpose.
Experience Collage™
An Experience Collage™ can open opportunities for you to connect to your customers on a deeper level through meaning and sharing, creating a scalable community experience that transcends product and service.
Personas and journey maps
You may have mountains of information about your customers, but do you really know them? By taking a listen-first approach, we uncover deeper motivations and find what unites them as well as their differing needs.
Interactive Workshops
We have remote and in-person workshops helmed by experienced facilitators to spark creativity and inspire action. Whether you're looking to build alignment, launch a new project, or create a CX vision, we can help.
CX and culture training
CX CultureSpark can harness your employees' innate desire to bond and learn to provide a better customer and employee experience. Unleash the energy of leaders, managers, and frontline staff to build a self-sustaining CX movement.