Are your strategy, brand promise, and culture aligned?
CX & Culture Connection™ Value Accelerator
Making the right strategic choices – whether to focus on Better, Faster, or Cheaper – requires more than intuition. Our Value Accelerator provides a balanced approach across three complementary areas
Strategy – Align leadership on priorities and innovation opportunities
Cultural Alignment – Ensure your company culture supports business goals
Voice of the Customer – Validate whether your brand promise is resonating
CX & Culture Connection™ Habit Builder
Once you identify emotions you want and behaviors that evoke them, you can systematically drive adoptions of those habits among your employees through the right system of change.
For a free demo, please email matt@journeysparkconsulting.com
The Experience Collage™ Canvas
Like the art of collage, experiences are actively created and include many interconnected layers. The moments that matter for your customers, including all the peaks and valleys on their journey, are pieces in your Experience Collage™ Canvas. By clustering them together, you can interpret more meaning about them. You can then turn these insights into action, adding more pieces to help you design a better, more robust customer experience.
For a free demo, please email matt@journeysparkconsulting.com
We help companies of all sizes accelerate growth and value
For start-ups
Our team understands the unique needs of start-ups. With limited resources and high pressure to show results and quick growth, you need to be making the right investments that will give you the right returns. Let us help you maximize those investments and build the foundations that will attract investors, create loyalty, and grow a self-sustaining customer-centric culture within your business.
For established organizations
Do you feel like your company has hit a plateau? You've been in business over 10 years, you have solid revenue, you've found product-market fit, but you have the feeling that you could be connecting with your customers on a deeper level, you're just not sure how? We have the tools and experience to move your customer experience and company culture from good to better to best with proven results from satisfied clients.
For larger enterprises
With over 25 years of experience working with Fortune 1000 companies, we are ready to help you sustain and reinvigorate your growth and drive faster value realization from your investments in CX. We can help you build a self-funding growth flywheel, where savings – from applying AI, building a culture of experimentation, and attacking your cost of quality - help fund your CX capabilities that drive top-line benefits for new customer acquisition, retention, and loyalty.
Click here to learn more about artwork featured on this page, called Emotion Motion 2