Your leaders, managers, and frontline employees all need to be self-aware about the journey they are on together. This helps spark a broader set of CX improvement opportunities, while reinforcing the right cultural behaviors
There's plenty of training out there on how your employees can embrace design thinking, agility, or other point-specific training designed for more focused practitioners. But what about how you stitch these together and raise the CX sensibility of your broader employee population so they can better spot CX improvement opportunities and take accountability to change the customer experience themselves?
Our training programs combine experiential learning via in person or virtual workshops together with the design and ongoing support of drip feed learning (e.g., videos, podcasts, and other self-paced learning). This approach also provides an opportunity to build a network of CX practitioners who help support the ongoing training efforts, building a community of practice and cultural movement at your company.