Why a CxO? It takes time and sustained investment to build out your CX organization and capabilities. Have you considered a fractional CxO role to round out your team and accelerate value creation?
Whether your are an emerging company experiencing hyper-growth or a more mature organization that is looking to build out a stronger CX team and operating model for how the CX team works with the rest of the organization, a CxO role may be right for you to accelerate impact and evolve a more customer-driven culture. A fractional CxO role elevates the importance of CX in your organization. It helps reinforce focus on CX without requiring a full-time CxO, while allowing your other C-level executives to provide support and reinforce collaboration.